Common Issues

When will you be charged after upgrading?

In Free plan you can use almost all features of the app. But when you are decided to upgrade, app fees will be applied immediately.

All payments are made by Shopify (read more at Shopify's Terms and Condition). We do not arbitrarily charge any payment from you. As soon as you upgrade the plan, You will be charged immediately by Shopify. If you have any problems regarding payment please contact us immediately.

Make sure that you consider app billing cycles when you plan to uninstall an app. Recurring app charges are generated the first time an app charge is approved, and then on the first day of an app's billing cycle. Because of this, a charge will appear on your bill even if you uninstall an app only a day or two after you install it.

How do Shopify charges when you upgrade or downgrade your subscription with an app?

App prorating, upgrades, and downgrades:

If you upgrade or downgrade your subscription with an app, then the app will prompt you to agree to a new recurring app charge. This is because Shopify allows each app only one recurring app charge to be enabled at a time. The existing recurring application charge will be canceled and replaced by the new charge.

When you upgrade your plan by moving from a less expensive charge to a more expensive charge, the charge is prorated based on the difference in price and the number of days remaining in the billing cycle. For example, if you begin a 30-day billing cycle on a $5.00 plan, and then upgrade to a $15.00 plan on day 15 of the billing cycle, you'd be charged $5.00 + ($15.00 - $5.00) * (15/30) = $10.00 USD.

If you downgrade your plan by moving from a more expensive charge to a less expensive charge, then you're automatically offered an application credit based on the difference in price and the number of days remaining in the billing cycle. This application credit can be used towards any future application purchase on Shopify.

You can read more about Shopify Policy here

Are my old pages lost when I use LayoutHub to replace by the new designs?

No, they aren't lost for sure. Your old designs are always achieved in our App Dashboard and you can restore them at any time you want to reuse.

Please go here to know how to restore your old design

Can Shopify newbies use LayoutHub or not?

Piece of cake! Very easy to use with all things customizable. Neat and minimal interface.

If in the other cases, just contact support team for dedicated helps

Can I extend the free-trial period?

Yes, you can reach out to us for this action via Live chat or the email address

How many layouts can I create for per sort of page?

There’s no limit to the number of layout you can have in your account if you had upgraded your plan to Premium

Which themes are the most compatible with LayoutHub?

The app is compatible with every themes in the market, we can guarantee this.

LayoutHub Editor show error "Could not connect to store" or white blank, How can I fix it?

For this issue, you have two ways to fix:

1. Please refer to and follow the instructions in this article SSL Unavailable error

2. Follow three steps in the image bellow:

If you love LayoutHub, could you consider posting an review? That would be awesome and really help us to grow our business, here is the link.

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