This article might help you get more details about how to be qualified for a refund and request one.
The refund request must be submitted within 7 days of the subscription date. A refund request can only be considered if there has been a substantial problem with your LayoutHub account, resulting in data loss or significant disruption. Also, we refund for up to 30 days of the app charge, if customers use the first month and are not satisfied.
We have no responsibility to issue a refund in the following cases because we provide a free plan with access to almost all LayoutHub features:
- You’ve changed your mind about using the app.
- You purchased or upgraded it by accident.
- You lack the necessary knowledge to utilize the app.
- You request goodwill.
- You request refunds for previous months.
- You have upgraded but not used it.
- You downgraded or uninstalled the wrong billing cycle
If you find an issue with our app, you should examine it and restore any lost or disrupted data. As a result, please do not uninstall LayoutHub, we can only assist you if you still have our app in your store. There is nothing we can do after it has been uninstalled.
When we receive your refund request, we will:
Case 1: The billing cycle has been paid: we will arrange the refund for you within 7 business days.
Case 2: The billing cycle has not been paid yet. In this situation, please contact Shopify and ask them to deduct your LayoutHub bill. We shall then receive Shopify confirmation after we confirmed with Shopify email (also cc'd to your email), then your bill will be removed.
Please keep in mind that we cannot avoid future charges because they are under the authority of the Shopify Billing team. We can only issue a refund once you have paid the amount. We are unable to handle this refund due to Shopify policy, therefore we really appreciate your understanding and patience.